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Center Point ISD

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Grievance Policy and Procedures

Parents and community members wishing to contact the school board regarding a specific school, teacher or child, are encouraged to begin at the level closest to the concern.


The Board encourages students and parents to discuss their concerns and complaints through informal conferences with the appropriate teacher, principal, or other campus administrator.


Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.

Step One: Contact the teacher, coach, guidance counselor, etc. 

Step Two: Contact the principal (If you have a school-wide concern, this becomes step one)

  • Elementary  – 830-353-8146
  • Secondary – 830-353-8142

Step Three: Contact the District office responsible for the area of concern:

  • Curriculum & Instruction - 830-353-8102
  • Special Education – 830-353-8128
  • Business Office – 830-353-8130
  • Transportation – 830-353-8107
  • Food Service – 830-353-8133

Step Four: Contact the Superintendent of Schools - 830-353-8133

If an informal conference regarding a complaint fails to reach the outcome requested by the student or parent, the student or parent may initiate the formal process described in policies FNG Local and FNG Legal, and file a written complaint form. 

Even after initiating the formal complaint process, students and parents are encouraged to seek informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint at any time. 

Neither the Board nor any District employee shall unlawfully retaliate against any student or parent for bringing a concern or complaint.